22.05.2026
If there was never a fly in the ointment
Online reviews can have a significant impact on a business’s success, especially when they contain false claims.
Hotellerie Gastronomie Zeitung HGZ
22.05.2026
Subjective opinions, such as criticism of taste, must be accepted; however, false factual claims can be challenged in court. The first step is to preserve evidence by taking screenshots with the date and URL, as well as conducting an internal review to verify whether the reviewer was actually a guest. Often, a professional response, direct contact, and a report to the review platform can help limit the damage.
If that is not enough, civil or criminal legal actions such as removal, injunctions, or damages may be considered.