22.05.2026
Managing Negative Online Reviews: Safeguarding Your Reputation and Business
Online reviews can significantly impact business success. From a legal standpoint, it is necessary to distinguish between subjective opinions and false statements of fact. Legal action can only be taken in the latter case. In a first step, evidence must be secured. A factual and professional response can often already limit the damage. Additionally, direct contact with the person and reporting the content to the platform can be advisable. Depending on the circumstances, legal and judicial measures must also be considered.
Hotellerie Gastronomie Zeitung HGZ
22.05.2026